Refund policy

You may request a return within 14 days of receiving your item.

To qualify for a return, the item must:

  • be unworn, unused, and unwashed

  • remain in its original condition with all tags attached

  • include its original packaging where possible

  • be accompanied by your order number or proof of purchase

To request a return, email Love@RaeSera.com with your order number and the reason you would like to return the item.

Please contact us before sending anything back. Once your return request is approved, we will send you the return instructions and the address to use.

Customers are responsible for return shipping costs, except when an item is defective, damaged, or incorrect.

Damages and Issues

Check your order when it arrives. If you discover a defect, damage, or an incorrect item, contact us within 7 days of delivery. Please provide clear photos so we can assess the problem and help resolve it.

Non-Returnable Items

The following items are not eligible for return:

  • sale items

  • gift cards

  • personalized or custom-made items

  • items that have been worn, washed, damaged, or returned without their original tags

Exchanges

Rae Sera does not offer direct exchanges. If you would like another size or style, the quickest option is to return your original item, provided it meets our return requirements, and place a separate order for the item you want.

Refunds

After your returned item arrives, we will inspect it and let you know whether your refund has been approved.

Approved refunds will be sent to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process the refund and make it appear in your account.

If you have not received your refund more than 15 business days after approval, please email Love@RaeSera.com.